Take your communication skills to a whole new level and understand what people really think and feel. What is said is often not what is meant, yet most of us don't know how to 'read between the lines'. Something like an astounding 70% of communication is non-verbal! If you want to be persuasive, bu[...]

Understanding the concept of motivation is an invaluable management tool for helping individuals at all levels of employment produce their best work. This book integrates and synthesizes the complex subject of motivation into a compact, concise and very readable form.[...]